Guarantee service support

If vendor provides guarantee service follow instructions described below.

Guarantee Service Support

It is assumed, that:

1. There is a warehouse M where spare items are stored.
2. All spare items stored on the M has sticker with serial number.
3. All digital twins of the spare items on the M in the System has corresponding serial number.
4. The broken luminaire is replacing by another luminaire at the same time.
5. Technical group knows amount, locations and luminaire models to be replaced before departure.

Replace Device

Before Going to the Field

1. Go to Warehouse->Transfers page.
2. Create new transfer from virtual warehouse “City Street” to “Technical Group” - temporary container for broken luminaires.
3. Create new transfer from warehouse M to “Technical Group”.
4. User accept items into this transfer.
5. Complete transfer.
6. A technical group is ready to departure.

In the Field

1. Technical group visits locations with non-working luminaires.
2. A technician physically uninstalls luminaire from the mounting.
3. A technician Reads serial number from the sticker on luminaire.
4. A technician opens mounting page in the System, selects Actions->Uninstall Luminaire, and:
   • Enters serial number if it’s not specified.
   • Selects transfer created earlier.
   • Selects ticket if there is any corresponding ticket related to the mounting.
   • Clicks Save
   • Result: The luminaire will be moved to the Technical group’s warehouse
   • A technician on the same mounting page in the System, selects Actions->Install Luminaire, and:
     • Enters serial number of luminaire. The serial number is expected to be on Technical group’s warehouse.
     • Clicks Save
     • Result: The luminaire will be moved to the warehouse City Street.

After Being in the Field

1. A technical group is coming back to the office.
2. A technical group representative, completes transfers.
3. A technical group representative, creates transfer Technical group->M.
4. User accept items into this transfer.
5. User completes transfer.

Sending Items to Vendor

1. A warehouse user creates transfer M->Guarantee Lab
2. User accept items into this transfer.
3. Items are on the warehouse Guarantee Lab.
4. Vendor’s user assigns comment and marks item as repaired.

Receiving Items from Vendor

1. Vendor’s user creates transfer Guarantee Lab->M.
2. Vendor representative accept items into the transfer.
3. Items are on the warehouse M.

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